The service
- The clinic dashboard lets a clinic keep patient and owner records, schedule appointments, send in-app care reminders and messages, and export reports.
- The Waggle app lets owners keep their pets’ records, book with a clinic, pay for eligible bookings and message the clinic.
- The service is a records and scheduling tool. It does not give veterinary advice; clinical decisions remain with the veterinarian.
Accounts
- You must give accurate details and keep them up to date.
- Keep your password private. You are responsible for activity under your account; tell us at once if you think it has been misused.
- Clinic administrators decide which staff can access their clinic and are responsible for removing access when it is no longer needed.
Clinic responsibilities
- The clinic is the controller of the patient and owner data it enters and must have a lawful basis to collect and share it.
- The clinic sets its own prices, deposit, payment window and cancellation terms, and must honour refunds owed under them.
- The clinic keeps medical records as its professional and legal obligations require.
Payments
Booking payments are processed by PayMongo. A booking counts as paid only once PayMongo confirms the payment to us. Cancellations and refunds follow the refund policy and the terms the clinic showed you before you booked.
Acceptable use
You must not:
- access data you are not authorised to see;
- upload unlawful content, malware, or data about people without a right to do so;
- probe, overload or disrupt the service, or work around its security or rate limits;
- resell or copy the service without our written consent.
Availability and changes
We work to keep the service available and your data safe, but we do not promise it will be uninterrupted or error-free. We may change or add features; if a change removes something important to you, we will give reasonable notice.
Your data and our software
You keep ownership of the data you put in. You give us permission to process it only to run the service, as the privacy policy describes. The software, design and brand remain ours.
Ending your account
You can stop using the service at any time and ask us to delete your data through the data request form. We may suspend or close an account that breaks these terms or puts other users at risk, and will tell you why unless the law prevents it.
Liability
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss caused by information a clinic or owner entered. Nothing in these terms limits liability that cannot be limited by law.
Governing law and contact
These terms are governed by the laws of the Philippines. We will post changes here and update the effective date.
Email privacy@vetclinic.example.